We accept Visa, Mastercard, American Express, Maestro, Discover, Diners Club, Elo, UnionPay, PayPal, Apple Pay, Shop Pay and Google Pay, all processed securely through Shopify's payment infrastructure. We do not store your full card details on our own systems.

Yes. All prices are shown in Pound Sterling (£) and include any VAT applicable at checkout. The price on the product page is the price you pay, before shipping.

Contact us as soon as possible at info@outdoorextensionleads.co.uk or +44 7427 230720. If your order hasn't yet entered processing — including cutting and wiring for made-to-order extension leads — we can usually amend or cancel it. Once processing has started on a made-to-order item, it may no longer be possible to change the specification.

On the rare occasion this happens, we contact you within one business day to offer a substitute, a delay, or a full refund — your choice.

Yes. Checkout runs entirely on Shopify's PCI-compliant payment infrastructure, so your card details are encrypted and never held on our own servers.

We are a UK-based business and currently ship to UK addresses only. We do not yet offer international delivery.

Our daily order cut-off is 12:00 PM, Monday to Saturday (Greenwich Mean Time, London). Orders placed after cut-off are processed the next business day.

Processing takes 1 business day, Monday to Saturday, before your order is handed to the courier. Made-to-order extension leads are cut and wired during this stage.

Standard shipping is free of charge on every order, with a transit time of 1–2 business days (Monday to Saturday) once dispatched.

Yes. Express delivery gives next-day delivery for a flat rate of £30.00, on orders placed before our 12:00 PM cut-off, Monday to Saturday.

You'll receive tracking details by email once your order is dispatched. Full carrier information is set out in our Shipping Policy.

Please inspect your order on arrival and contact us immediately at info@outdoorextensionleads.co.uk if anything is defective, damaged, or incorrect, so we can evaluate and put it right.

We offer a 30-day return window from the date of delivery on Armoured Outdoor Extension Leads, Electrical Supplies and Sofas. Outdoor Extension Leads are excluded from this 30-day window unless the item is faulty — see the next question for why.

Every Outdoor Extension Lead is cut, wired and hand-assembled to your specified length rather than picked from generic stock. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, goods made to a consumer's specification fall outside the standard right to cancel. Please double-check your required cable length before ordering — we cannot accept returns for incorrect length selected at checkout, though faulty items are always covered.

No. Armoured Outdoor Extension Leads are not made to individual order and are covered by the full 30-day return window, along with Electrical Supplies and Sofas.

Once we've received and inspected your return, approved refunds are processed within 10 business days back to your original payment method. Your bank or card provider may take a little longer to post the funds.

Contact us at info@outdoorextensionleads.co.uk with your order number. If accepted, we'll send a return shipping label and instructions. Items sent back without first requesting a return will not be accepted. Full detail is in our Return & Refund Policy.

We do not offer direct exchanges. Please return the original item, where eligible, and place a new order for the item you'd prefer.

Your rights under the Consumer Rights Act 2015 apply in full to every product we sell, including made-to-order extension leads. You have a short-term right to reject faulty goods for a full refund within 30 days of delivery, and a repair, replacement, refund or price reduction thereafter.

Outdoor Extension Leads use flex cable, made to order for garden, patio or seasonal use. Armoured Outdoor Extension Leads use heavier-gauge, steel-wire-armoured cable built for permanent, all-weather outdoor power rather than a lead you pack away.

Where a listing states an IP66 or IP68 rating, that reflects independently defined ingress-protection standards for dust and water resistance, applying to the sealed enclosure — not submersion, unless the listing says so.

The components a lead is built from: BG outdoor IP66 sockets, SWA armoured cable glands, IP66 junction boxes, 13A plugs and cable glands, for DIY installs or trade use. Browse the Electrical Supplies range.

Fabric, velvet and chenille sofas for UK living rooms, including sleeper and corner styles, chosen for comfort, durable frames and fabrics that hold up to daily use. Browse the Sofa range.

Yes — every Outdoor Extension Lead is hand-assembled to your specified length in the UK, checked individually, and marked before it leaves us.

Colours can vary slightly from photos due to screen settings and fabric batch. Where this matters for your order, our team is happy to confirm details before you buy — just contact us first.

Yes. Our extension leads and electrical supplies are marked in line with UK product safety requirements under the Electrical Equipment (Safety) Regulations 2016 and the Plugs and Sockets etc. (Safety) Regulations 1994, and every lead is PAT tested before dispatch.

Yes. Our cable is BASEC approved — independently tested and certified by the British Approvals Service for Cables — and we will not sell an extension lead that does not meet BS 7671, the UK's national wiring safety standard.

Yes. Our sofas are supplied with fillings and covers that meet the Furniture and Furnishings (Fire) (Safety) Regulations 1988, as amended, and carry the permanent fire-safety label required by law — please don't remove it.

Electrical products reaching end of life should go through your local council's WEEE collection point or a retailer take-back scheme, not general household waste, in line with the WEEE Regulations 2013.

INDOOR & OUTDOOR FURNISHINGS LTD is the data controller for information collected through this website. We only collect what's needed to process your order, provide support, and — where you've opted in — send marketing emails you can unsubscribe from at any time, in line with the UK GDPR and the Data Protection Act 2018.

No. We do not sell your personal data. Full detail is in our Privacy Policy.

We aim to make this website usable for as wide a range of visitors as possible, including people using screen readers, keyboard navigation, or reduced motion. If anything is difficult to use, email info@outdoorextensionleads.co.uk and we'll treat it as a priority.

Reply to your complaint thread and ask us to escalate it — a senior team member who wasn't involved in the original decision will review your case and aim to give a final response within 14 calendar days. Full detail is on our Dispute Resolution / ADR page.

We're not tied to a single named ADR scheme, but where our own process reaches a final response and can't resolve things, we're willing to use a CTSI-approved ADR provider appropriate to the product involved, such as The Furniture & Home Improvement Ombudsman for furniture-related disputes.

Citizens Advice offers free guidance on 0808 223 1133, and your local Trading Standards service (coordinated nationally by the Chartered Trading Standards Institute) can also help.