Contact Us
Contact Us
Whether it's a question about an armoured outdoor extension lead, an electrical part, a sofa on order, or a delivery — we read every message ourselves and reply within one business day.
Pick whichever route suits you — every channel below reaches the same small team, based in our London office, who look after all four of our ranges.
For anything in writing, including order numbers or photos of a fault.
info@outdoorextensionleads.co.ukPhone & WhatsApp
Speak to us directly during support hours, or message us on WhatsApp any time.
+44 7427 230720Live chat
Available on the website during support hours for a quick answer while you browse.
Open live chatFollow along and send us a direct message for a fast, informal reply.
@outdoor_extension_leadsRegistered office
Prefer post? Write to us at our registered office address — see Section 03.
View addressTell us what's going on, and we'll take it from there.
If you can, include your order number and, for a product query, which range it relates to — Outdoor Extension Leads, Armoured Outdoor Extension Leads, Electrical Supplies or Sofas. It helps us route your message straight to the right person and answer properly the first time.
We aim to respond to every enquiry within one business day, Monday to Saturday. Messages sent on a Sunday or public holiday are picked up on the next working day.
We're a UK-registered company with our office in central London. This is our registered address for correspondence — our warehouse and courier network operate separately, so please use the contact channels in Section 01 for order matters rather than visiting in person.
INDOOR & OUTDOOR FURNISHINGS LTD
3rd Floor, 86-90 Paul Street
London, England, EC2A 4NE
United Kingdom
Company No. 16845629, registered in England & Wales
When you'll hear back from us.
All times are Greenwich Mean Time / British Summer Time, London. Messages received outside these hours are picked up as soon as we're back online.
- Monday – Friday09:00 – 17:00
- Saturday10:00 – 16:00
- SundayClosed
Reviewed throughout support hours. We reply within 1 business day, and usually much sooner.
Answered live during the hours above. Outside these hours, leave a message or WhatsApp text and we'll call back.
Staffed during support hours for quick pre-order or order-status questions.
Acknowledged within 1 business day, with a full response target set out in Section 07.
We're a small team covering four ranges, so one inbox handles everything — but telling us your enquiry type up front (see the form in Section 02) gets you to the right answer faster.
Order status, dispatch dates, courier tracking and address changes for any product. Have your order number ready. See also our Shipping Policy.
Because these are made to order, technical questions — cable length, IP rating, RCD protection, colour — are best asked before you order, so we can confirm specification against your intended use.
Component compatibility (glands, sockets, junction boxes, plugs) for DIY or trade installs. We can advise on our own products, but always ask a qualified electrician to confirm any installation meets BS 7671.
Sizing, fabric samples, delivery access (stairs, doorways) and lead times for made-to-order pieces.
Tell us the order number and describe the fault, ideally with a photo attached to your email. See Section 07 for how we handle this, and our Return & Refund Policy.
Difficulty using the website or completing an order — see Section 10.
Mark your email "Trade enquiry" and we'll pass it to the right person.
A quick check of these pages answers many common questions instantly — but if you'd still rather ask a person, we're happy to help either way.
Shipping Policy
Cut-off times, processing, and standard versus express delivery across the UK.
Read the policyReturn & Refund Policy
Our 30-day window, the made-to-order exception for extension leads, and how refunds are processed.
Read the policyAbout Us & product standards
How our extension leads are made and tested, and the safety standards we build to across all four ranges.
Read About UsA clear process, not a black hole.
If your message is a complaint — about a fault, a delivery gone wrong, or something else — this is what happens next, and roughly how long each step takes.
You receive an acknowledgement, either from a person directly or a confirmation that we have your message and are looking into it.
We investigate — checking your order, courier tracking, or product batch as relevant — and come back with an outcome or, for more involved cases, a clear next step and timescale.
Any refund we agree to is processed within 10 business days, in line with our Return & Refund Policy.
Ask for your complaint to be escalated within our team, or use one of the independent routes in Section 08 — your statutory rights are never limited by our internal process.
Contacting us first is always the quickest way to sort things out, and we mean that — but these rights and independent bodies exist by law, in addition to anything we offer, and you can go to them at any time.
Consumer Rights Act 2015
Everything we sell must be of satisfactory quality, fit for purpose and as described, whichever of our four ranges it comes from. If it isn't, you may be entitled to a repair, replacement, price reduction or refund, depending on how long you've had it. This applies whether you reach us by email, phone, chat or the contact form above.
Consumer Contracts Regulations 2013
For most orders you have a 14-day statutory right to cancel from delivery, with a further 14 days to send the goods back. Our own 30-day return window, described in the Return & Refund Policy, sits on top of this. Made-to-order extension leads are excluded from the statutory cancellation right under Regulation 28, unless they're faulty — full detail is in that policy.
England, Wales, Scotland & Northern Ireland — where advice differs
UK consumer protection law applies equally across all four nations, but the free, independent bodies you can turn to — and small claims limits, if a dispute ever needed to go that far — vary slightly by nation:
England, Wales & Scotland: the Citizens Advice consumer helpline (0808 223 1133) provides free, independent guidance and can refer serious cases to Trading Standards. In England and Wales, small claims through the County Court currently have a limit of £10,000; in Scotland, the Simple Procedure covers claims up to £5,000.
Northern Ireland: consumers can contact Consumerline (0300 123 6262) for free advice, and the Small Claims procedure through NI courts currently has a limit of £3,000.
Alternative Dispute Resolution (ADR)
We are not currently signed up to a specific ADR scheme, as we're a small business and aim to resolve every complaint directly and fairly through the process in Section 07. If we can't reach agreement, you remain free to contact Citizens Advice, Trading Standards, or Consumerline (Northern Ireland) for independent guidance, or to pursue a claim through the small claims court appropriate to your nation, as set out above.
How this interacts with our own policies
Wherever our Shipping Policy, Return & Refund Policy or Terms of Service go further than the legal minimum, that's an enhancement of your rights — never a reduction. Nothing on this page limits any right you have under UK law.
If anything is hard to use, tell us.
We want this website — including this contact page and its form — to work for as many visitors as possible, including people using screen readers, keyboard navigation, or browsing with reduced motion enabled.
If you hit a barrier anywhere on the site, or would prefer to get in touch a different way, email us at info@outdoorextensionleads.co.uk or call +44 7427 230720 — we treat accessibility reports as a priority.
- Trading as
- OUTDOOR EXTENSION LEADS
- Registered as
- INDOOR & OUTDOOR FURNISHINGS LTD
- Company No.
- 16845629 (England & Wales)
- Registered office
- 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE, United Kingdom
- info@outdoorextensionleads.co.uk
- Phone
- +44 7427 230720
Further legal terms governing your use of this website and any purchase you make are set out in our:
Terms of Service Legal Notice Privacy Policy Return & Refund Policy Shipping Policy
Last updated / effective: 2 September 2026.